Zomelli Launches AI Phone Platform for Shopify Brands

Zomelli today announced its AI phone platform for Shopify brands, bringing inbound customer support, outbound sales campaigns, and text messaging into one workspace. The platform is designed to help ecommerce teams turn phone conversations into a measurable part of the customer journey.

Brands can use AI voice agents for always-on conversations, equip human agents with a fast power dialer, and coordinate follow-up by text without moving between disconnected tools. Teams can choose where automation helps and where a person should take over.

Zomelli connects conversations with the commerce context teams need to act. Agents can work with customer and order information while handling support questions, following up on abandoned carts, re-engaging past customers, and running targeted calling campaigns.

Conversation outcomes and campaign activity give brands a clearer view of how calls and texts contribute to service quality, conversions, and revenue.

The platform is built for blended teams. AI voice agents can answer routine questions and support campaigns at scale, while human agents can step into higher-value or more complex conversations with the relevant context available to them.

This approach gives Shopify brands a practical way to expand phone coverage while keeping people involved where judgment, empathy, and sales experience matter most.

Zomelli is an AI phone platform for Shopify brands. It helps ecommerce teams manage customer calls, outbound campaigns, text messaging, and human-agent workflows in one place. Zomelli is operated by Outfaze Media Ltd. d/b/a Zomelli in Vancouver, British Columbia.