For Support Teams
Resolve routine phone support without making customers wait.
AI coverage that strengthens your team instead of replacing it.
Zomelli answers around the clock with live Shopify context, completes repeatable ecommerce workflows, and transfers the calls that need a person with the full story attached.
01
Always available
Answer peak, overflow, and after-hours calls without a queue.
02
Shopify context
Use live customer, order, product, and policy information.
03
Human when needed
Transfer complex or high-intent calls with a complete summary.
01 / The support model
The customer experience stays at the center.
Define what AI can resolve, when a person should join, and how every customer receives a clear next step before going live.
Support operating model
Configured around your store
- Routine calls
- AI resolved
- Complex requests
- Human handoff
- Customer context
- Shopify connected
- Coverage
- 24/7 or overflow
Scope
Operate
Review
02 / Built for providers
More support coverage without operational drag.
The model is designed to fit around service-provider realities: multiple environments, shared responsibilities, useful reporting, and a portfolio that needs room to grow.
- 01
Answer every caller
Use AI as the main support line, after-hours coverage, or overflow when your team is busy.
- 02
Resolve common requests
Handle order status, tracking, returns, product questions, and store policies in the conversation.
- 03
Take ecommerce action
Send links, create supported draft orders, begin returns, and update eligible order information.
- 04
Escalate with context
Give human agents the caller, order history, reason for transfer, and conversation summary before they join.
03 / From offer to operation
A repeatable path for every caller.
Clear stages keep commercial promises, technical delivery, and customer expectations connected from the first conversation onward.
01
Connect the store
Sync the Shopify customers, orders, products, carts, policies, and segments used during calls.
02
Configure the agent
Set the voice, instructions, business hours, actions, routing, and human escalation rules.
03
Test real scenarios
Call the line with common, sensitive, and unexpected questions before customers do.
04
Go live and improve
Review call outcomes, summaries, transfers, and customer feedback to refine the experience.
04 / Support workflows
Start focused. Connect more as call volume grows.
Build the next capability
Let’s shape a support model around your business.
Tell us what customers call about, what your team already does well, and where AI coverage would help most.